Baseline Support

How do I connect my DUPR rating?

Go to Profile → Settings → DUPR and enter your rating manually, or use the DUPR sync option to link your account.

Why isn't my Apple Health data showing up?

Make sure you've granted Baseline access in iOS Settings → Privacy & Security → Health → Baseline. Enable all categories for best results.

How do I cancel my Baseline Pro subscription?

Open the iOS Settings app → your Apple ID → Subscriptions → Baseline Pro → Cancel Subscription. Your Pro access continues until the end of the billing period.

How do I restore a previous purchase?

Open Baseline → Profile → Baseline Pro → Restore Purchases. Make sure you're signed in with the same Apple ID used for the original purchase.

How do I delete my account and data?

Go to Profile → Settings → scroll to the bottom → Delete Account. This permanently removes all your data within 30 days.

The Check In button shows an error — what do I do?

Make sure Location access is set to "While Using the App" in iOS Settings → Privacy & Security → Location Services → Baseline. Also ensure you have an active internet connection.

My Watch isn't syncing with the app — how do I fix it?

Open the Watch app on your iPhone, find Baseline, and make sure it's installed. Then open Baseline on both devices and wait a few seconds for the sync to complete.